Plain‑English summary: We collect the information you provide to request Medicare plan quotes and use it to connect you with licensed insurance professionals and marketing partners who may contact you about coverage options. You control how we use your data, including opting out of certain sharing and marketing at any time.

1) Scope

This Privacy Policy describes how ReliefBureau.org (the “Site,” “we,” “us,” or “our”) collects, uses, shares, and safeguards information when you visit, submit forms, or otherwise interact with our services related to Medicare plan quotes and insurance information. This policy applies to information collected online through the Site and any affiliated pages that link to it.

Note: We are not a healthcare provider or insurer. We operate a marketing and referral platform that connects consumers with licensed insurance professionals and organizations.

2) Information We Collect

We may collect the following categories of information when you use the Site:

• Identifiers & Contact Data: name, email, phone number, address, and similar details you submit.
• Coverage Interests: information you provide about your insurance interests (e.g., Medicare Advantage, Part D, Medigap), current coverage status, age range, ZIP code, and preferences.
• Device & Usage Data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and timestamps.
• Cookies & Similar Technologies: described below, used for analytics, personalization, and advertising.

Sensitive data: We do not intentionally collect medical records. Please do not submit diagnostic or treatment details. Information related to your interest in Medicare options is used solely to facilitate quotes.

3) How We Use Information

• Provide, operate, and improve the Site and related services.
• Process your quote requests and match you with licensed insurance professionals or marketing partners.
• Communicate with you about quotes, eligibility, and plan information.
• Customize content and measure campaign performance.
• Detect, prevent, and address security, fraud, or abuse.
• Comply with applicable laws, regulations, and lawful requests.

4) How We Share Information

We may share information as follows:

• With Licensed Insurance Professionals & Partners: to fulfill quote requests and connect you with plan options.
• Service Providers: vendors who perform services for us (hosting, analytics, communications) under contracts requiring appropriate safeguards.
• Legal & Safety: to comply with law or protect rights, safety, or security.
• Business Transfers: in connection with a merger, acquisition, or asset sale.

“Sale”/“Sharing” for targeted advertising: We may allow advertising or analytics partners to collect device data via cookies or similar tools when you use our Site. Where required by law, you may opt out (see Your Privacy Choices).

5) Cookies & Tracking

We use cookies, pixels, and similar technologies for site functionality, analytics, and advertising. You can control cookies via your browser settings. Some features may not work if you disable cookies entirely.

6) Marketing & TCPA Consent

By clicking a button to submit your information on the Site, you may be providing express written consent under the Telephone Consumer Protection Act (TCPA) for us and our partners to contact you at the number and email you provided, including with autodialed, prerecorded, or artificial voice calls and texts, even if your number is on a do-not-call registry. Consent is not a condition of purchase. Messaging and data rates may apply. You may revoke consent at any time as described below.

7) Retention

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements, then delete or de‑identify it.

8) Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

9) Your Privacy Choices

• Marketing Opt‑Out: To stop marketing emails, click “unsubscribe” in any message. To revoke TCPA consent for calls or texts, reply “STOP” or contact us (see Contact Us).
• Do Not Sell or Share My Personal Information: If you are a resident of a state with such rights (e.g., under the California Consumer Privacy Act), you may opt out of the “sale”/“sharing” of personal information used for cross‑context behavioral advertising by emailing privacy@reliefbureau.org with the subject “Do Not Sell or Share,” or by adjusting cookie preferences where offered.
• Access, Correction, Deletion: You may request access to, correction of, or deletion of your information by contacting us. We will verify your request consistent with applicable law and may deny requests as permitted.
• Authorized Agents: You may designate an agent to make requests on your behalf, subject to verification.

10) Children’s Privacy

Our services are intended for adults and not for children under 13. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us to request deletion.

11) International Users

We are based in the United States. If you access the Site from outside the U.S., your information may be transferred to, processed, and stored in the U.S. and other countries that may not provide the same level of data protection as your home jurisdiction.

12) Changes to This Policy

We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page with a revised effective date.

13) Contact Us

14) Legal Notices

Important: This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Laws change and may apply differently to your circumstances. You should consult qualified counsel to tailor this Policy to your specific operations.

We are not responsible for third‑party websites or services that we do not control. Your use of such sites is subject to their privacy policies and terms.